Frequently asked questions
General
What is The Falcon House?
The Falcon House is a modern luxury lifestyle house from India, creating thoughtfully crafted products across fragrance, home, wellness, and everyday living.
What makes The Falcon House different?
We focus on exceptional sourcing, timeless design, premium craftsmanship, and an elevated customer experience rather than fast-moving trends.
Where are your products made?
Our products are developed with trusted artisans, specialist manufacturers, and experienced partners who meet our quality standards.
Do you ship internationally?
Yes. We are building for a global audience, with shipping available across selected international markets.
Are your products suitable for gifting?
Yes. Every product is designed with premium presentation and packaging, making it ideal for personal and corporate gifting.
Fragrances
What types of fragrances do you offer?
We offer luxury perfumes, home fragrances, reed diffusers, and seasonal scent collections.
Are your perfumes long-lasting?
Yes. Our fragrances are developed using premium-quality ingredients to provide excellent longevity and balanced projection.
Reed Diffusers & Home Fragrance
How long does a reed diffuser last?
Depending on room conditions and usage, a diffuser typically lasts between 2–4 months.
How can I make the fragrance stronger?
Flip the reeds every few days to refresh the scent. Using more reeds will also increase fragrance diffusion.
Are refill bottles available?
Selected diffuser collections will have refill options available.
Where should I place my diffuser?
For the best experience, place it in a well-ventilated area away from direct sunlight and air-conditioning vents.
Specialty Coffee
What coffee do you offer?
Our collection includes carefully sourced specialty coffees featuring different origins, roast profiles, and brewing styles.
Matcha
What grade of matcha do you offer?
We offer ceremonial-grade matcha for traditional preparation and premium culinary-grade matcha for everyday recipes.
Premium Honey
Is your honey pure?
Yes. Our honey is sourced with a focus on purity, authenticity, and natural flavour.
Premium Water
What makes your water different?
Our premium water is carefully sourced and packaged to deliver a refined hydration experience with exceptional purity.
Body Care
What body care products do you offer?
Our collection includes body washes, hand washes, soaps, and other premium personal care essentials.
Are your products suitable for sensitive skin?
Our formulations are designed to be gentle for everyday use. Please review the ingredient list before use if you have specific sensitivities.
Orders & Shipping
How long does shipping take?
Delivery timelines depend on your location and selected shipping method. Estimated delivery times are shown during checkout.